It is the little things that make or break a deal…

Confidence attracts. Courtesy Retains. It is that simple. Jan Goss

Businesses that actively promote a civil work environment have significantly higher productivity and customer loyalty affecting their ROI.  Marketing dollars are well spent when customers are not just acquired, but retained. Statistics show that incivility in the marketplace has a negative affect on customer retention, productivity, relationships, and team building. Why are companies losing their market share? Ask any of MSN’s customer service “Hall of Shame” winners…or is that losers?

Times are tough. Competition is fierce. Civility will help set you apart.

I highly recommend my colleague Jan Goss with Civility Consulting. She is a seasoned expert in business socialization and professional etiquette training. She loves working with success-driven, customer-facing entrepreneurs, organizations, and employees. Her work is not about being snooty or more elite than others; it’s about the art and science of making others feel more comfortable, appreciated, and respected in your presence. As a result, others are naturally drawn to you, want to do business with you, and want to refer others to you. This is about networking, branding, image, client attraction, business development, customer relations, and much, much more.

I have had the absolute pleasure of working with Jan for more than two years and have learned so much from her — little things that have made such a difference in my business and have helped me attract the clients and opportunities that I really want and otherwise might have missed out on.  If you are seeking to stand out in the crowd and gain a competitive edge, Jan is your ticket! Patti DeNucci, DeNucci & Co.

WATCH JAN USE HER CIVILITY SKILLS CONCERNING THE FAMILY FOR FOX NEWS