Jan Goss, CEO Civility Consulting
Founder of the Austin School of Protocol, LLC
A word from our founder:
You are worth the savvy investment in your most valuable asset — yourself. Obviously you know the value of upgrading your skills with tools that will help you reach your professional goals. Our Professional Development gives you the edge to make the difference between you and another person who is just as smart and capable.
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About Jan:
Jan Goss is one of those people you do not soon forget. She is a woman on a mission. Jan has dedicated her life to helping others succeed. Passionate about producing positive change and leaving a legacy, she has written several programs to help others live life to the fullest in their personal and professional lives. Tireless in pursuing avenues to communicate, she is also an accomplished singer/songwriter and motivational speaker. Jan is a published author of two books, She Scriptures™, released in fall 2008 and her second book, Protocol

Yes, Professionals can have a good time!
Power, 21 Days to Professional Polish released in July 2010. She is a featured columnist and expert for various publications and is highly regarded for her Professional Socialization and Business Etiquette expertise. Jan also blazed a trail as a consultant in the luxury real estate community in Austin, Texas for 13 years.
Born in Munich Germany, Jan was the daughter of a military officer. She and her four siblings traveled extensively in her early life (21 moves in 18 years!). As a result, a passion for people of all cultural and ethnic backgrounds was born.
Jan’s down to earth, charismatic and vivacious presence has created a loyal following. Thousands of success stories have emerged and she now creates raving fans wherever she goes. Her specialty is connecting the dots between how we treat others and the way that directly affects our financial bottom line and the health of our companies. Sales teams, front line professionals, those in the public eye, and customer service personnel benefit greatly from Jan’s services. She assists in controlling company image and making sure businesses exhibit a true representation of who they are and what they offer.
Jan Goss is CEO and Founder of the Austin School of Protocol, LLC a leader in Etiquette and Protocol services and a graduate of the Protocol School of Washington in Washington, D.C.
Testimonials:
“This class truly transformed my life! Before your class, I was terrified to enter a room of strangers. But now that I’ve acquired these new skills, I can relax and make the most of my networking opportunities.” – C.A, Public Relations Account Executive
“I believe that this class has saved me several transactions. With these skills, I have new found confidence and believe that the sky is the limit!” – S.B. Commercial Real Estate Broker
“The information I learned in this class is invaluable! How much does self-confidence cost?” – L.E., Advertising Account Executive
The seminar was refreshing…it felt good to learn something new!” – B.N., Director of Business Development
“You helped me to distinguish myself from the competition and land the job!” – C.W., Chief Financial Officer
“The skills I’ve learned have helped me to project more confidence, which in turn brings increased confidence to my clients.” – P.M., Event Planner
“You’ll never know what it is you are doing wrong that may have cost you the deal…that’s one of the things that I’ve wanted to learn. Thanks to you, I did!” – L.D., Outside Sales Representative
“Thanks for bringing me to the top of my game!” – N.D., Senior Marketing Manager
“You’ll never know what it is you are doing wrong that may have cost you the deal…that’s one of the things that I’ve wanted to learn. Thanks to you, I did!” – L.D., Outside Sales Representative
“Our business has accelerated since we took your class. I believe it is a direct reflection of your material that we have implemented with our sales force.” – T.W., Director of Sales and Marketing
“Thank you Jan Goss for the skills you have empowered me with. This morning I landed an appointment with a Fortune 50 company. That’s not luck – That’s skill! Thank you again.” – Judith Dudley, President, Alternative Sources, Inc.
Partial Client List
Texas Sun and Shade
Wells Fargo
Concierge and Guest Services Association
Keller Williams Realty
Red McCombs School of Business
Quantum Lending Group LLP
Austin Executives Association
TruWest Credit Unions
Texas State University
Rock Star Media
Metropolitan Breakfast Club
Texas Women In Business
Chicago Title Company
Vassa, Inc.
The University of Texas
Profession Women of Williamson County
Coldwell Banker United Realtors
Profession Association of Fundraisers
Discovery!
Amelia Bullock Realtors
YMCA of Austin
Sotheby’s, Inc.
Reid the Bottom Line, LLC
St. Edwards University
Beyond Tradition
City of Austin
Austin Downtown Business Alliance
Vino 100
Dr. Katerina Sheffield
Business District Magazine
Round Rock Chamber of Commerce
Concordia University
Trinity Title Company
Realty Austin
Texas Monthly Magazine
KVUE News Austin
Rotary Clubs
Avalar Real Estate
Austin Area Independent School Districts
eWomen Network
Metropolitan Breakfast Club
ASWA
Murray, Walker, and Associates
The Copeland Agency
SGMP
Raymond James and Associates
Dr. Julia Emory
Marble Falls Home Builder’s Association
North American Title Company
Society of Government Meeting Professionals
Women in Technology
Austin Business Conference
Caritas
Austin Women Magazine
The Whitehall Group
Rise Global
Sarah Kyle, LCSW









