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Developing Confident Courteous Professionals
CI-VIL-I-TY
(Noun) –
1. Professional behavior and polished demeanor 2. Courtesy and politeness in behavior or speech
Do you forget someone's name 2 minutes after the introduction?
What are the 12 different handshakes and how can you decode their messages?
Do you know how to use the 4 different types of eye contact?
What is your customer's first impression of your business?
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May 19, 2011
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